1. Return Policy

1.1 General Return Conditions

  • Clients may return products purchased from the Website by completing the return form available at https://shop-4you.com/refunds.
  • Returns must comply with the terms outlined in this policy and applicable legal provisions, particularly regarding the return of pharmaceutical and medicinal products.

1.2 Return Eligibility

  • Products must be returned in their original condition, unopened, unused, and in the original packaging, along with proof of purchase.
  • Certain product categories, such as medicinal products or items with a limited shelf life, are subject to specific legal restrictions on returns.
  • Personalized or custom-made items are not eligible for return unless they are defective or delivered in error.

1.3 Timeframe for Returns

  • Clients may initiate a return within 14 calendar days from the date of receipt of the products, in accordance with Article 9 of Directive 2011/83/EU on Consumer Rights.

1.4 Return Shipping Costs

  • Unless otherwise specified by applicable law, clients are responsible for the cost of return shipping.
  • In cases where the return is due to a defect, damage, or delivery error, CFU MARKET S.R.L. will cover the return shipping costs.

1.5 Refunds

  • Refunds will be processed within 14 calendar days from the receipt of the returned products and verification of their condition.
  • Refunds will be issued using the same payment method utilized for the original purchase, unless otherwise agreed.

1.6 Exceptions for Medicinal Products

  • Returns of pharmaceutical or medicinal products are subject to strict compliance with legal regulations, including but not limited to applicable national and EU legislation.
  • Such returns are permitted only in cases where the product is defective, damaged, or otherwise non-compliant with the client’s order, as per Article 16(c) of Directive 2011/83/EU.