CFU MARKET S.R.L., a company registered in Romania, with CUI: 45939703, operates the online shop available at https://shop-4you.com/ (hereinafter referred to as the “Website”). This Delivery and Return Policy outlines the terms and conditions governing the delivery of goods and the return of products purchased through the Website.

1. Delivery Policy

1.1 Delivery Coverage
CFU MARKET S.R.L. provides worldwide delivery for all products available on the Website.

1.2 Delivery Timeframes

  • The estimated delivery time varies depending on the client’s location and shipping destination.
  • Delivery times may be extended during peak periods, such as Black Friday, Christmas, or other high-demand seasons.

1.3 Shipping Costs

  • The shipping cost will be calculated and displayed on the checkout page prior to the completion of the purchase.
  • Any applicable duties, taxes, or customs fees for international shipments are the responsibility of the client.

1.4 Delivery Confirmation

  • Upon dispatch of the order, the client will receive a confirmation email
  • CFU MARKET S.R.L. cannot be held responsible for delays caused by courier services, customs processes, or other circumstances beyond its control.

2. Return Policy

2.1 General Return Conditions

  • Clients may return products purchased from the Website by completing the return form available at https://shop-4you.com/refunds.
  • Returns must comply with the terms outlined in this policy and applicable legal provisions, particularly regarding the return of pharmaceutical and medicinal products.

2.2 Return Eligibility

  • Products must be returned in their original condition, unopened, unused, and in the original packaging, along with proof of purchase.
  • Certain product categories, such as medicinal products or items with a limited shelf life, are subject to specific legal restrictions on returns.
  • Personalized or custom-made items are not eligible for return unless they are defective or delivered in error.

2.3 Timeframe for Returns

  • Clients may initiate a return within 14 calendar days from the date of receipt of the products, in accordance with Article 9 of Directive 2011/83/EU on Consumer Rights.

2.4 Return Shipping Costs

  • Unless otherwise specified by applicable law, clients are responsible for the cost of return shipping.
  • In cases where the return is due to a defect, damage, or delivery error, CFU MARKET S.R.L. will cover the return shipping costs.

2.5 Refunds

  • Refunds will be processed within 14 calendar days from the receipt of the returned products and verification of their condition.
  • Refunds will be issued using the same payment method utilized for the original purchase, unless otherwise agreed.

2.6 Exceptions for Medicinal Products

  • Returns of pharmaceutical or medicinal products are subject to strict compliance with legal regulations, including but not limited to applicable national and EU legislation.
  • Such returns are permitted only in cases where the product is defective, damaged, or otherwise non-compliant with the client’s order, as per Article 16(c) of Directive 2011/83/EU.

3. Limitations of Liability

CFU MARKET S.R.L. will not be held liable for:

  • Delays in delivery resulting from circumstances beyond its reasonable control, including but not limited to customs clearance delays or courier service disruptions.
  • Returned products that are lost or damaged during transit if the client has not used a tracked shipping method.

4. Amendments

CFU MARKET S.R.L. reserves the right to amend this Delivery and Return Policy at its discretion. Any modifications will be published on the Website, and the updated policy will take effect upon publication.

5. Contact Information

For any inquiries regarding this Delivery and Return Policy, please contact:

CFU MARKET S.R.L.
Email: cfumarket@gmail.com
Phone: (0740) 395 576

By placing an order on the Website, you acknowledge that you have read, understood, and agreed to this Delivery and Return Policy.